Customer Service Advisor
Company: Jiffy Lube
Location: Fairfield
Posted on: April 25, 2024
Job Description:
Jiffy Lube Service Advisors are responsible for creating a
positive guest experience and providing the highest level of
customer satisfaction.
During face-to-face customer interaction, the Service Advisor
offers service recommendations, impartial advice, and detailed
service information and communicates any concerns or special
circumstances that impact overall satisfaction.
This is an important job in our Jiffy Lube stores and critical to
our success. And every J-Team member receives comprehensive
training from Jiffy Lube University, our award-winning training
program. We even offer Ace Accreditation of up to 32 college
credits for completion and certification of Jiffy Lube University
courses.
Benefits:
- Health Insurance Physical Qualifications:
- Must be able to operate equipment such as overhead and
floor-mounted oil and grease guns, transmission machines, air
conditioner service machines, radiator service machines, hand
tools, and basic shop equipment.
- Must be able to lift and move work-related items up to 50
pounds
- Must be able to push, pull, lift, and bend at the knees and
waist, twist body at the waist, raise and hold arms overhead, and
turn head-neck-shoulders as needed Job Duties Include, but are not
limited to:
- Providing Jiffy Lube Guests' with exceptional and world class
customer service
- Understanding the full range of Jiffy Lube products and
services
- Accurately capturing guests' product needs and providing
updates throughout the process
- Offering our guests options that are tailored specifically to
their automotive needs
- Giving impartial advice to ensure that our guests are aware of
Manufacturer
- time and mileage recommendations
- Performing Jiffy Lubes' Signature Service oil change (as
required), replacing fluids, filters, wiper blades and other
preventative maintenance services. Qualifications:
- Previous experience is essential and requires a minimum of
1-year working for a dealership, automotive shop, tire center or
quick lube. Simply put, we're looking for people who can provide
exceptional customer service.
- Valid driver's license required
- Must successfully pass a background check Business Model &
Culture:
- Fast-paced and team-oriented environment
- World-class JLU training to meet all challenges
- Customer-driven building strong relationships
- Value teammates and recognize their contributions
- Being inclusive and having equal access to opportunity
Keywords: Jiffy Lube, Brentwood , Customer Service Advisor, Hospitality & Tourism , Fairfield, California
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