Legal Program Operations Manager

Company: Zoom
Location: San Jose
Posted on: April 2, 2026

Job Description:

Immigration sponsorship is not available for this position What you can expect We are seeking an experienced and strategic Legal Program Operations Manager to lead and optimize core operational functions within the Legal Department. This role is responsible for overseeing legal billing and financial operations, training and enablement programs, e-discovery processes, and legal applications management. The ideal candidate is a highly organized, data-driven professional with deep knowledge of legal operations and excellent vendor management skills. The ability to drive cross-functional initiatives that improve efficiency, compliance, and scalability is also critical for this role. About the Team The Legal Operations team works to eliminate friction through automation, tech, and aligned processes. This team supports with Strategic Planning, Knowledge Management & Engagement, Technology Strategy & Process Optimization, Outside Counsel and Vendor Management, Budget & Financial Management, and Leaning & Development. Responsibilities Legal Billing & Financial Management: Overseeing end?to?end legal billing, accruals, and budget tracking. Managing outside counsel and vendor relationships to ensure billing compliance. Implementing and optimizing e?billing and matter management systems. Analyzing spend data and providing actionable reporting and forecasting. Identifying cost?saving and process?improvement opportunities. Training & Legal Enablement: Developing and managing training on systems, processes, and compliance. Partnering with HR and Compliance to support onboarding and development. Creating documentation, playbooks, and knowledge resources. Driving adoption of legal tools and best practices. E?Discovery Management: Overseeing e?discovery processes for data preservation, review, and production. Coordinating with internal teams and outside counsel on litigation matters. Managing e?discovery vendors and ensuring regulatory compliance. Developing scalable, defensible information governance processes. Legal Applications & Technology Management: Serving as administrator and product owner for key legal technology platforms. Evaluating, implementing, and optimizing applications to improve workflow. Partnering with IT on integrations, security, and upgrades. Monitoring performance and driving continuous improvement. Program & Process Improvement: Leading cross?functional initiatives and strategic projects. Establishing KPIs and dashboards to measure Legal performance. Developing scalable processes supporting growth. Ensuring compliance with internal and external requirements. What we’re looking for 5 years of experience in legal operations, law firm management, or corporate legal department operations. Bachelor’s degree required in business, law, or a related discipline. Extensive experience with legal technology, including billing platforms, e?discovery tools, and other legal systems. Proven success managing vendors and cross?functional partnerships, ensuring alignment and operational efficiency. Excellent analytical skills with proficiency in data analysis, reporting, and dashboard tools. Exceptional organizational, communication, and project management abilities, with a demonstrated capacity to drive complex initiatives from start to finish. Ability to thrive in an evolving environment, balancing multiple priorities and delivering high quality results under tight deadlines. This is a hybrid position which requires on-site work in our San Jose, CA location. Salary Range or On Target Earnings: Minimum: $73,300.00 Maximum: $169,500.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 04/05/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment? At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Keywords: Zoom, Brentwood , Legal Program Operations Manager, IT / Software / Systems , San Jose, California