Customer Success Associate (US)

Company: Metaview Global Limited
Location: San Francisco
Posted on: June 2, 2025

Job Description:

MetaviewMetaview is re-engineering hiring with AI at the core. Thousands of companies already use Metaview to accelerate their recruiting workflows, remove toil, and make hiring decisions with more precision.Our AI Assistant for Recruiting is used by over 3,000 companies around the world, and already makes recruiting flows drastically more efficient. But efficiency is just the starting point: the data we're capturing will enable us to build the AI platform that recognizes talent better than any human ever could.Metaview was founded by and after their experiences scaling Uber and Palantir. We're growing 5x YoY, backed by phenomenal investors in the US and Europe, our customers are raving fans of the product, and our innovation has been covered in Forbes, TechCrunch, and The Times.The roleTL;DRPlay a key role in shaping the function from the ground upOwnership and impact from day 1Join the team at Exposure to (and opportunity to learn from) a world-class GTM teamCustomer Success Associate (US, San Francisco)We're leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we're looking for a Customer Success Associate to ensure our SMB and mid-market customers enjoy a seamless and engaging experience on Metaview, driving retention and growth.Your role will be to:

• Onboard like a pro: Deliver high-impact onboarding for new SMB and mid-market customers, ensuring a smooth ramp and quick path to value.
• Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.
• Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
• Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.
• Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.
• Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.Last year we 5X'd revenue ($m's). We're on track to do the same in 2025. This is a career-defining opportunity to join a tiger team, creating a best-in-class approach to Customer Success.To be successful in this role, we believe the ideal candidate will bring:
  • 2+ years' experience in a customer/stakeholder-facing role. This could be in Customer Success, Sales, RevOps, or similar.
  • You get energised by meeting new people and spread that energy to them through your approach.
  • A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.
  • A love for experimenting and trying new ideas without fear of iterating and failing.
  • Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you'll need to be these things too.
  • Sharp, systematic, resilient, and motivated to win.What's in it for you
    • Part of our founding Customer Success team: a phenomenal platform for accelerated career growth.
    • Optimising value from the best product in a new category that already generates a ton of customer love.
    • Generous salary and equity in a Series A startup growing 4x YoY.
    • All the benefits you expect and more.Are you ready to join the best teammates you'll ever work with?
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Keywords: Metaview Global Limited, Brentwood , Customer Success Associate (US), Other , San Francisco, California