IT Application Support Analyst I
Company: County of Shasta, CA
Location: San Francisco
Posted on: April 24, 2024
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Job Description:
Salary : $75,972.00 - $96,960.00 Annually
Location : 96001, CA
Job Type: Full-Time
Job Number: 1257_IT_032524
Department: Information Technology Department
Opening Date: 04/08/2024
Closing Date: 4/29/2024 5:00 PM Pacific
THE CURRENT VACANCY IS IN THE SHASTA COUNTY
DEPARTMENT OF INFORMATION TECHNOLOGY
ORAL EXAM IS TENTATIVELY SCHEDULED FOR MAY 2024
SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATE
STATEMENT MAY ALSO BE USED TO SCREEN APPLICATIONS
SEE "SPECIAL REQUIREMENT" SECTION REGARDING
POSSESSION OF A VALID DRIVER'S LICENSE
RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED
FINAL FILING DATE: APRIL 29, 2024 AT 5:00 PM
SALARY INFORMATION
$6,331- $8,080 APPROXIMATE MONTHLY* / $ 36.53- $46.62 APPROXIMATE
HOURLY*
*Please refer to the appropriate Bargaining Unit Memorandum of
Understanding for potential future salary increases* Please
visit:
ABOUT SHASTA COUNTY
Shasta County offers all the amenities of the big city while
retaining a comfortable small-town atmosphere. With its natural
beauty, affordable housing, excellent educational system, abundance
of recreational opportunities, and excellent quality of life,
Shasta County is a great place to live, work, and raise a
family.
ABOUT THE DEPARTMENT
Information Technology provides electronic data processing services
to County departments including systems development and
maintenance, computer programming, network management, computer
operations, and personal computer support. Information Technology
also assists departments with the selection and acquisition of
their computer systems and personal computers. All telephone, voice
mail, and related telecommunication equipment is installed,
maintained, and upgraded by this department.
ABOUT THE POSITION
Under general direction and supervision, the Information Technology
(IT) Application Support Analyst (ASA) I will provide a wide range
of professional work in supporting applications used by and in
support of the departments in the County of Shasta, including:
monitor versions and upgrades; work directly with the software
vendors, customer departments; organize, schedule, coordinate,
instruct, and participate in work teams within a
division/functional area within the IT Department; and perform
related work as required.
DISTINGUISHING CHARACTERISTICS
This is the journey-level classification in the series working
under the general direction of the IT Services Manager for Systems
& Programming. The incumbent is expected to carry out complex
assignments and projects and to perform technical support for
designated software applications. The IT Application Support
Analyst I performs independently and is proficient in all aspects
of client server communications, application management and
delegated administration. The IT Application Support Analyst I will
have strong interpersonal and communication skills; is capable of
explaining procedures in writing or verbally; and possesses good
phone skills.
This class is distinguished from the higher class of IT ASA II in
that individuals in the latter class have responsibility to work at
a higher level of independence, on a higher volume of systems,
and/or on systems with more complexity, as well as taking on lead
duties.
IDEAL CANDIDATE
The ideal candidate will have prior experience with case management
software, processes, and concepts and with the administration and
configuration of COTS systems and system integrations. In addition,
they are capable of capturing and implementing business process and
workflow requirements and have strong data modeling and SQL query
skills, as well as the ability to develop and maintain SQL Server
Reporting Services (SSRS) reports. They will have experience
creating documentation, authoring procedures, and instructing staff
on how to utilize.
EXAMPLES OF ESSENTIAL DUTIES
This classification requires the ability to perform tasks specific
to application support. An incumbent is required to perform in one
or more of the following specialized areas:
Application Management:
Incumbents assigned to this role are expected to perform a variety
of tasks related to server-side application support; Provide tier-2
system support for technical issues related to on-premises
applications; troubleshoot application issues and outages;
participate in the implementation, upgrade and maintenance of
County- hosted applications; analyze performance and security
issues for business application implementations. Lead the
development, adoption and implementation of best practices related
to application management and security.
Application Administration:
Incumbents assigned to this role are expected to perform a variety
of tasks related to application administration for applications
either hosted in the Shasta County environment or in the cloud;
perform application and user configuration; work closely with
vendors and business analysts to perform analysis and
implementation of requested application enhancements. Lead the
development, adoption and implementation of best practices related
to application administration and security.
No/Low Code Application Development:
Incumbents assigned to this role are expected to perform a variety
of tasks related to no/low code application development and ongoing
support; integrations, interfaces, reports and automation, for use
by departments within the County of Shasta; write and/or maintain
scripts to automate processes, migrate data, analyze data, and
improve data quality; develop or contribute towards server-side or
client-side web applications that accomplish such tasks as user
authentication, form-based data entry, integration with other
systems/software, or interactivity with existing data. Lead the
development, adoption and implementation of best practices related
to application administration and security.
All specializations are expected to: effectively manage projects
and meet deliverable deadlines; qualify issues to be escalated;
prepare functional process diagrams of existing and proposed
solutions; write and maintain SOPs (standard operating procedures)
and other documentation for designated applications and related
processes; contribute to knowledge management systems; prepare
support plans to ensure a smooth transition of systems from
inception to production support; document issues as well as steps
taken for issue resolution; work closely with third-party vendors;
work under tight deadlines; work a flexible schedule including
possible evening and weekend hours; communicate well, both written
and verbally with all levels of internal and external staff and
management; analyze and problem solve; maintain a high level of
confidentiality; review and recommend enhancements to processes,
practices, and/or policies; and perform job functions in compliance
with all company policies and federal/state rules and regulations
as applicable to the position.
TYPICAL QUALIFICATIONS
Any combination of education and experience sufficient to directly
demonstrate possession and application of the following in the
specialized functional areas assigned:
Application Management:
Knowledge of: Application architecture models, operating systems,
networking and security concepts; enterprise database management
systems; Active Directory; web servers, and common web browsers;
and Application Lifecycle Management concepts.
Ability to: Interpret and derive system-level technical
documentation; understand, implement, and support software
solutions; and manage business application lifecycles.
Application Administration:
Knowledge Of: Enterprise business applications, web technologies,
and security best practices; techniques and procedures for
administering business and enterprise applications; principles and
methods used in analysis and development of business applications;
computer programming principles and scripting languages, system
analysis and design procedures and techniques, and relational
databases, database design, and object modeling.
Ability to: Learn and understand business systems, administer
applications, work with business analysts to evaluate user
requirements and implement enhancements to business systems;
provide onsite training and support, and develop training
documentation; use software tools necessary to design, organize,
and administer applications; model objects, processes, and data;
and develop expert knowledge of various core business and
enterprise systems.
No/Low Code Application:
Knowledge Of: Principles and practices related to developing no/low
code applications, HTML & CSS, and PowerShell; database structure
and utilization using SQL databases including the ability to
integrate with applications and APIs; concepts around no/low code
platforms including, but not limited to, Microsoft toolsets Power
Automate and Power Apps; Export, Transform, and Load concepts &
principles; version control and management of codebases; code
testing principles and practices; program documentation
concepts
Ability to: Develop new applications and scripts; understand and
support existing applications and scripts; work with business
analysts to evaluate user requirements and implement into
applications; use software tools necessary to design, organize, and
administer applications; model objects, processes, and data; and
develop expert knowledge of various core business and enterprise
systems.
These employment standards are typically attained with the
equivalent of a Bachelor's degree in information technology, or
related field of study and one year of experience comparable to
that of a Senior IT Analyst/ Programmer Analyst II/ Infrastructure
Support Engineer II or three years of enterprise application
support experience.
SPECIAL REQUIREMENT
Possession of an appropriate California driver license may be
required for some positions. Depending upon assignment, an
incumbent may need to regularly have access to and utilize a
suitable personal vehicle in the course of business (mileage is
reimbursed at the IRS rate). Proof of adequate insurance for the
vehicle may be required.
SUPPLEMENTAL QUESTIONS
Responses to the following must be submitted with a completed
application.
1. Do you have experience administrating vendor software
applications? If yes, describe the applications and your detailed
responsibilities for each. If no, please type "N/A".
2. Do you have specific experience administrating case management
software applications? If yes, please describe the application and
your detailed responsibilities. If no, please type "N/A".
3.Have you ever been responsible for gathering requirements and/or
configuring a COTS product? If yes, describe the systems and your
processes. If no, please type "N/A".
4. Select the option that best describes your experience where
modifying and maintaining vendor software applications was a
regular part of your job duties:
6. Do you have experience with SQL Server and writing SQL Queries?
If yes, describe your experience. If no, please type "N/A".
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable Accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly
required to talk or hear.
The employee frequently is required to sit. The employee is
occasionally required to stand; walk; use hands to finger, handle,
or feel objects, tools, or controls; reach with hands and arms;
climb or balance; and stoop, kneel, crouch, or crawl. The employee
must occasionally lift and/or move up to 50 pounds. Specific vision
abilities required by this job include close vision.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
The noise level in the work environment is usually moderate.
Employee needs to be able to handle multiple tasks with shifting
priorities.
OTHER CONSIDERATIONS
APPLICATION AND SELECTION PROCEDURES
Shasta County Personnel will accept applications and responses to
the supplemental questions until 5:00 p.m., on APRIL 29, 2024. A
Resume and/or Cover Letter will be accepted in addition to the
application form but will not serve as a substitute for a completed
application. It is not acceptable to complete the application with
statements such as, "Refer to Resume and/or Cover Letter," or "See
Attached Resume and/or Cover Letter" the employment application
must be completed in its entirety prior to submission. Incomplete
applications will not be processed. Closing date postmarks or faxes
will NOT be accepted. This recruitment will establish a list that
may or may not be used by other departments. Prior applicants must
reapply to be considered.
Applicants will be screened and those considered best qualified
will be invited to appear for an oral and/or written examination.
Meeting the announced requirements does not guarantee inclusion
into the selection process. Depending upon the number of
applications received, the selection process may consist of
additional application screening, written and/or practical exam(s),
oral interview, or any combination thereof.
Veterans' Credit:Veterans (as defined by California Government Code
section 18973) who have been discharged from military service under
conditions other than dishonorable and who receive a passing score
on all components of the employment examinations (up to and
including oral examinations) shall receive credit for an additional
five points to be added to their final examination score. To be
considered for this credit, a veteran MUST provide a copy of his or
her discharge document (DD-214 or equivalent) and information as to
the type of discharge (honorable, dishonorable, etc.) WITH THE
EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE.
Applicants are encouraged to apply on-line at
www.ShastaCountyCareers.com or submit an application to the Shasta
County Personnel Office.
Arrangements may be made to accommodate applicants with
disabilities. Requests for accommodations may be made to the Shasta
County Personnel Office by the filing deadline posted on this
bulletin. Shasta County does not discriminate on the basis of
disability. If you feel you are being denied service based on a
disability, our ADA Coordinator may be reached at (530) 225-5515;
relay service (800) 735-2922; fax (530) 225-5345.
Shasta County will consider qualified applicants with a criminal
history pursuant to the California Fair Chance Act. You do not need
to disclose your criminal history or participate in a background
check until a conditional job offer is made to you. After making a
conditional offer and running a background check, if Shasta County
is concerned about a conviction that is directly related to the
job, you will be given the chance to explain the circumstances
surrounding the conviction, provide mitigating evidence, or
challenge the accuracy of the background report. Find out more
about the Fair Chance Act by visiting
calcivilrights.ca.gov/fair-chance-act.
SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Shasta County Personnel
1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515
NOTE:
Various bargaining units may have benefits that alter from this
general summary. This summary of benefits is not a binding document
and is provided as a courtesy. Refer to labor agreements (MOUs) for
specific benefit information.
THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEES
Holidays:
12 paid holidays (96 hours) per year.
Vacation:
10 working days a year during the first three years of service; 15
working days a year - 4 through 9 years of service; 17 working days
a year - 10 through 15 years of service; 20 working days a year -
16 or more years of service. Note - accrued vacation leave may not
be used until after six months of employment. For purposes of
vacation accrual, a working day is no more than 8 hours.
Sick Leave:
96 hours of sick leave are earned each year with no maximum
accrual. Employees terminating in good standing after completion of
5 years of continuous service will receive a pro-rata payoff of
accumulated sick leave. Unused sick leave may be converted to PERS
service credit upon retirement. Note - accrued sick leave may not
be used until after three months of employment. Accrued paid leave
benefits are used in conjunction with FMLA/CFRA as appropriate.
Bereavement:
Maximum of 24 hours for each non-concurrent death in the immediate
family.
Health Plan:
Shasta County contracts with PERS for medical insurance and has an
alternative Blue Cross plan. Employees in the Teamsters bargaining
unit are insured through a Teamsters Trust plan. Depending on the
plan selected, the County pays most, or all, of the employee
premium, and contributes a portion of the dependent premium.
Contributions are made for a portion of a retiree's insurance
premium.
Dental Plan:
The County pays a portion of the employee's and dependents' premium
for dental insurance. The employee pays the full premium during the
first six months of coverage.
Vision Plan:
The County pays the employee premium and employees may enroll
dependents at their own expense.
Life Insurance:
The County pays the premium for life insurance for most employees.
The amount of coverage varies by bargaining unit.
Retirement:
The County is in the Public Employees' Retirement System (CalPERS)
coordinated with Social Security. Members hired prior to May 8,
2011 are covered under the retirement formula of 2% @ 55 benefit.
Members hired after May 8, 2011 but before January 1, 2013 are
covered under the retirement formula of 2% @ 60 benefit. Members
hired after January 1, 2013 are covered under the California Public
Employees Pension Reform Act (PEPRA) with a benefit formula of 2% @
62. Please review the specific MOU for stipulated retirement
formulas.
Employees pay 7.75% of his or her salary, on a pre-tax basis for a
period of time as specified in his or her labor contact, or
Personnel Rules as appropriate.
Miscellaneous:
--- Deferred Compensation plans available through specified
companies.
--- IRC Section 125 plan available for pre-tax payroll deductions
for contributions towards un-reimbursed medical expenses and
dependent care.
--- Optional insurance products are available.
SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Any information on this page or links is subject to change without
notice.
Shasta County Personnel
1450 Court Street, Room 348
Redding, CA 96001-1676
(530) 225-5515
Comments, please email: schr@co.shasta.ca.us
01
Do you have experience administrating vendor software applications?
If yes, describe the applications and your detailed
responsibilities for each. If no, please type "N/A".
02
Do you have specific experience administrating case management
software applications? If yes, please describe the application and
your detailed responsibilities. If no, please type "N/A".
03
Have you ever been responsible for gathering requirements and/or
configuring a COTS product? If yes, describe the systems and your
processes. If no, please type "N/A".
04
Select the option that best describes your experience where
modifying and maintaining vendor software applications was a
regular part of your job duties:
05
Do you have specific experience with SQL Server Reporting Services?
If yes, describe your experience detailing your level of
familiarity and provide an example of a project you worked on
involving this technology. If no, please type "N/A".
06
Do you have experience with SQL Server and writing SQL Queries? If
yes, describe your experience. If no, please type "N/A".
Required Question
Keywords: County of Shasta, CA, Brentwood , IT Application Support Analyst I, Professions , San Francisco, California
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